Privacy Policy | FixBro

FixBro Privacy Policy Welcome to FixBro’s Privacy Policy (“Privacy Policy” or “Policy”). FixBro (“we”, “us”, or “our”) provides web-based and mobile-based solutions that connect customers seeking home services with service professionals offering those services. This Policy outlines how we collect, store, use, process, and disclose personal data that you share with us when you access or use our website https://fixbro.in or our mobile application (“Platform”), or when you use the services offered through the Platform (“Services”). At FixBro, we are committed to protecting your personal data and respecting your privacy. To provide access to our Services, we need to collect and process certain data about you. This Policy explains how we process and use your personal data. By using the Services, you confirm that you have read and agree to this Policy and consent to the processing activities described here.

1. HOW THIS POLICY APPLIES Applicability: This Policy applies to individuals who access or use the Platform or avail the Services. References to “you” refer to any end user accessing or using the Platform. By using the Platform, you consent to the collection, storage, usage, and disclosure of your personal data as described in this Policy. Review and Updates: We may periodically review and update this Policy. We recommend that you regularly check this page for updates. Continued use of the Platform after any changes means you accept the revised Policy. Third-Party Services: The Platform may include links to third-party websites, plug-ins, or services. These third-party services may collect or share data about you. FixBro does not control or endorse these services and is not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal data.

2. PERSONAL DATA WE COLLECT Contact Data: Name, email address, mobile number, and home or work address. Identity and Profile Data: Username, password, profile photo, and gender. Technical Data: IP address, browser type, device type, device ID, operating system, time zone settings, and mobile network information. Transaction Data: Payment details (excluding full card details), UPI IDs, and booking history. Usage Data: Information about how you use the Platform including session duration, booking activities, and user interaction data. Marketing and Communications Data: Preferences for receiving marketing messages, feedback, and survey responses.

3. HOW WE COLLECT PERSONAL DATA Direct Interactions: You provide personal data when creating an account, booking services, submitting feedback, contacting support, or participating in surveys and promotions. Automated Technologies: We automatically collect Technical and Usage Data through cookies, tracking technologies, mobile SDKs, and server logs. Third Parties: We may collect personal data from payment processors, social media platforms, and publicly available databases.

4. HOW WE USE YOUR PERSONAL DATA We use your personal data for the following purposes: To create and manage your account on the Platform. To provide and improve the Services. To enable service professionals to deliver services to you. To process payments and maintain booking records. To communicate with you about bookings, updates, and support. To analyze platform usage and improve user experience. To send promotional messages if you opt in. To comply with legal obligations and protect our rights.

5. COOKIES AND TRACKING TECHNOLOGIES We use cookies and similar technologies to recognize your device, save your preferences, analyze usage patterns, and improve the functionality of the Platform. You can control cookies through your browser settings, although disabling them may affect certain features of the Platform. We also use Microsoft Clarity to understand how users interact with our Platform. Clarity collects anonymized behavioral data such as clicks, scrolling, and navigation patterns to help improve our services. Learn more at https://privacy.microsoft.com/privacystatement.

6. DISCLOSURE OF YOUR PERSONAL DATA We may share your data with service professionals to enable them to provide services to you. We may share data with trusted service providers for payment processing, hosting, analytics, and customer support. We may disclose data to legal and regulatory authorities when required by law. We may share limited data with partners or affiliates for service improvement. All third parties are required to protect your data and use it only for authorized purposes.

7. YOUR RIGHTS You have the right to access and update your personal data through the Platform. You may request a copy of your personal data. You may opt out of marketing communications at any time. You may withdraw consent for data processing where applicable.

8. ACCOUNT DELETION You can request account deletion by contacting us at support@fixbro.in. Once your account is deleted, you will lose access to all services, although certain information may be retained as required by law or for record-keeping purposes.

9. DATA TRANSFER AND STORAGE Your personal data may be stored or processed on servers located in different regions. By using the Platform, you consent to such data transfers where required for service delivery.

10. DATA SECURITY FixBro implements security measures including data encryption, secure access controls, firewall protection, and periodic security reviews to protect your personal data. You are responsible for maintaining the confidentiality of your account password. If you suspect unauthorized access, please contact us immediately.

11. CONTACT US Email: support@fixbro.in Phone: +91-7353113455 By using the Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Platform.