Damage & Claims Policy | FixBro

FixBro Damage and Claims Policy This Damage and Claims Policy outlines how FixBro handles claims related to property damage, service disputes, or losses that may occur during or after a service booked through the FixBro platform. By booking a service through FixBro, customers agree to the terms described in this policy.

Platform Responsibility FixBro operates as a technology platform that connects customers with independent service professionals. FixBro does not directly perform services and therefore is not responsible for damages caused during service execution. Service professionals are independent individuals responsible for their own work, tools, and actions.

Reporting a Damage Claim If a customer believes damage has occurred during a service, the issue must be reported to FixBro within 24 hours of service completion. Customers must provide clear evidence including photographs, service details, and a description of the damage. Claims reported after this time may not be considered.

Investigation Process FixBro may review the claim by collecting information from both the customer and the service professional. FixBro may request additional documentation, images, or service details to evaluate the situation. FixBro may assist in facilitating communication between the customer and the service professional to reach a fair resolution.

Limitation of Liability FixBro is not responsible for compensation related to property damage, personal injury, or financial losses caused during services performed by independent service professionals. FixBro's role is limited to facilitating bookings and providing platform support.

False or Fraudulent Claims If a damage claim is found to be false, misleading, or fraudulent, FixBro reserves the right to reject the claim and take appropriate action including suspension or permanent banning of the user account. FixBro may also report fraudulent activities to relevant authorities if necessary.

Customer Responsibilities Customers must secure valuable items and provide a safe work environment before the service begins. Customers must clearly communicate service requirements and inform the service professional of any fragile or sensitive areas. FixBro will not be responsible for damages caused due to incomplete or incorrect information provided by the customer.

Final Decision FixBro reserves the right to make the final decision regarding claim evaluation, account actions, and dispute facilitation.

Contact Us For any damage claims or service issues, please contact FixBro support. Email: support@fixbro.in Phone: +91-7353113455