Customer Terms and Conditions

Welcome to FixBro! These terms and conditions govern your use of our platform (website, mobile app, and related services). By accessing or using our platform, you agree to these terms. If you do not agree, please do not use our services.

1. Definitions

• Platform:
  Refers to the FixBro website, mobile application, and associated services.
• User:
  Refers to individuals using the FixBro platform to book services.
• Professional:
  Refers to service providers listed on the FixBro platform.

2. Scope of Services

• FixBro connects users with verified professionals offering home services such as carpentry, plumbing, electrical work, and more.
• FixBro acts solely as a facilitator and does not directly perform these services.

3. User Obligations

• Provide accurate and complete information while booking services.
• Ensure safe and reasonable access for professionals to perform services.
• Avoid engaging in unlawful, harmful, or unethical behavior during service interactions.

4. Booking and Payment

• Bookings must be made through the FixBro platform.
• Payments are processed through secure gateways and must be completed to confirm a booking.
• Additional charges may apply if the scope of work changes after the professional's visit.

5. Cancellations and Refunds

• Refer to FixBro’s Cancellation and Refund Policy for detailed terms.
• Cancellation fees may apply if a professional has already been assigned to the job.
• Refunds will only be processed in cases of service failure or unmet commitments.

6. Liability

• FixBro is not liable for the quality of services provided by professionals, delays, damages, or losses caused during service delivery.
• FixBro will assist in resolving disputes but cannot guarantee outcomes.

7. Professional Responsibilities

• Professionals listed on FixBro are verified and expected to adhere to high service standards.
• FixBro does not employ the professionals directly and is not responsible for their actions during service delivery.

8. Prohibited Activities

• Using the platform for fraudulent or illegal activities.
• Harassing or abusing FixBro staff or professionals.
• Attempting to disrupt platform operations through hacking or other means.

9. Intellectual Property

All content, logos, trademarks, and designs on the FixBro platform are owned by FixBro. Unauthorized use, reproduction, or distribution is prohibited.

10. Privacy Policy

Your use of the FixBro platform is subject to our Privacy Policy, which details how we collect, use, and protect your personal information.

11. Indemnity

You agree to indemnify and hold FixBro harmless from claims, damages, or expenses arising from your use of the platform or violation of these terms.

12. Modifications to Terms

FixBro reserves the right to update or amend these terms at any time. Continued use of the platform signifies acceptance of the revised terms.

13. Governing Law and Dispute Resolution

These terms are governed by the laws of India. Any disputes will be resolved through arbitration in Bangalore, as per applicable laws.

14. Contact Us

Email: support@fixbro.in
Phone: +91 73531 45565

Thank you for choosing FixBro. We look forward to serving you.